Refund policy

All purchases are final sale, and we do not accept returns or provide refunds for products simply because the customer has changed their mind, ordered the wrong product, or no longer wants the item.

However, if a product is defective, damaged, deficient, or materially different from what was ordered, please contact us as soon as possible after receiving your order. We will review the issue and, if the product is confirmed to be deficient, we will process a full refund of the purchase price.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, deficient, or if you received the wrong item.

To report an issue, please contact us at support@remabeauty.store and provide your order number and, where applicable, photos or other evidence showing the issue. We will assess the claim and determine the appropriate resolution.

If the product is confirmed to be deficient, defective, damaged, or incorrect, we will process a full refund to your original payment method.

Non-Refundable Purchases

Except where the product is confirmed to be defective, damaged, deficient, or incorrect, all purchases are non-refundable and non-returnable.

This includes, but is not limited to, requests based on:

  • Change of mind
  • Incorrect product selection
  • No longer wanting the product
  • Personal preference
  • Failure to read the product description before purchase
  • Sale items or promotional purchases
  • Gift cards

Exchanges

We do not offer exchanges. If you receive a product that is defective, damaged, deficient, or incorrect, please contact us at support@remabeauty.store so we can review the issue and, if confirmed, process a full refund.

European Union 14-Day Cooling-Off Period

If applicable law requires a cancellation or return right for orders shipped into the European Union or other jurisdictions, those statutory rights will continue to apply. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Refunds

If your product is confirmed to be defective, damaged, deficient, or incorrect, we will process a full refund of the purchase price to your original payment method.

Once the refund has been processed, your bank or payment provider may require additional time to post the funds to your account.

For any questions regarding this policy or to report a product issue, please contact us at support@remabeauty.store.